Agency guide to DIY branding
July 6th, 2011 § 2 Comments
Even if you’re certain your agency is the coolest thing since Facebook video chat, there’s always room for improvement. As agencies, you have all the tools you need to explore your own brands, it’s just an uphill battle until you have the right guidance in place to help you sort through everything in your collective heads. That’s why we’re putting together a DIY branding guide to use as an individual or with your entire company to explore all areas of your brand and put together a rock solid outline of what the heck makes you so ridiculously awesome (and worth buying from!)
This guide will outline 7 day’s worth of exercises, process forms, techniques, and guidance for fleshing out your brand and will leave you and your entire team with amazing insight into what it is that makes you worth hiring in your customers’ eyes. That’s like a week-long conference on branding, all in one compact little book!

This invaluable workbook will be available COMPLETELY FREE! Nope, that’s not a typo. Free! All you have to do is trade your silly little email address to receive this handy-dandy workbook the second it gets released.
Oh, and for signing up early, you’ll receive an extra day’s worth of exercises specifically geared towards working through your employees’ personal brands which won’t be included in the larger-scale release of the workbook.
Who will this workbook be suited for?
- Small advertising agencies (a couple employees)
- Medium-sized advertising agencies (kind of a lot of employees)
- Large advertising agencies (a boat load of employees)
- Small design firms (a few of you here and there)
- Medium-sized design firms (quite a few of you)
- Large design firms (a whole lotta you’s)
- Freelance designers
- Freelance copywriters
- Print shops
- More that I probably haven’t even thought of yet!
Did we convince you? Sweet. Sign up to receive it here:
Expect to see the workbook hit your inbox in the coming weeks.
And the winner is: Are agency awards worth investing in?
July 5th, 2011 § Leave a Comment
I saw a recent tweet by David Baker of Recourses that said something like this:
It’s a great reminder that as agencies, you sometimes feel a little pang of jealousy when competitors announce impressive award show wins for work you know you do better. But as David mentions, if entering into these shows isn’t meant to gain new business but is merely a morale and recruitment tool, are they worth the hundreds, sometimes thousands, of dollars these awards shows are asking? Oddly enough, the answer depends on the types of clients you want… which means these awards may have more of an effect on new business than David is hinting at.
Although winning an ADDY certainly gets your company some attention from job prospects and rouses the troops, ultimately, this nod helps to build out sales presentations, adds credible content to your website, and makes for a nice paper weight when meeting with potential clients in your office. How does it not help with new business? Well, perhaps what David was getting at is that unless you blatantly promote the fact that you won this honor, your potential clients will probably never know.
As much as we’d hope, clients don’t have the time to scour award winners lists on a regular basis and attempt to make contact with the 100s of winners chosen during each ceremony (sometimes multiple times per year), so you have to make it easier for them. To some clients, awards and recognition makes them feel better about choosing you. This generally holds truer for larger clients with larger budgets who have to justify to more people that selecting your agency to do work for them is a sound investment.
As a smaller agency, there are still cost effective ways to get yourselves some recognition without dropping thousands for cost of entry, travel, the awards themselves, etc.
Here’s a short breakdown of the types of awards that are out there, and what they can do for your agency:
1. Rankings/lists – these are a great option for small agencies as many publications post these lists at little or no cost. Unfortunately, they tend to favor larger agencies and will often rank based on numbers of employees, revenues, or a combination of the two (which are rarely verified, making it very easy for those entering to fib). Your best bet as a smaller is agency is hunt down rankings that are based on votes from the community, or “People’s Choice” types of categories and start a campaign geared at getting friends, family, colleagues, and peers to take a few seconds to cast their precious votes. These lists, albiet sometimes flat out lies, are a great place for agency exposure since they are often published in print journals widely read by business executives.
2. Top people/executives lists – these types of awards are given to individuals within your company and are usually submitted by nomination either by your company or the community. These are great for promoting someone within your company you’re hoping to push as a thought leader or speaker for your agency as it gets them recognition that can be used as a part of a speaking résumé. These are generally at no cost and require only a submission form with brief information to be considered.
3. Campaign entries – It’s important to remember that awards shows are businesses too. They want to announce big name winners as much as you want to promote them, so keep in mind that they’re looking for recognizable brands when choosing their winners (unfortunately, it’s not always based on who’s actually the best). When applying for these types of awards, you can often submit a campaign or a single entry, the difference is that a campaign can have several components that you enter (e.g., a website, print ad with QR code integration, subway station advertisements, and online banner ads) whereas a single entry allows you just submit for your banner ads or a website. Oftentimes, a campaign entry offers a good savings as you can submit multiple pieces of work for just a small fee more, where as single entries for multiple pieces of work will result in the same large fee over and over for each entry. When determining which awards shows are right for your agency, consider who’s won in the past (most awards websites will list past winners) and check for bigger names or consumer brands as this will often tell you whether this award has some widespread awareness, making promoting of your victory easier. But keep in mind, the bigger the names, the stiffer the competition, so it’s important to weigh the costs. If you’re just looking to add some credibility to your sales pitches, there are plenty of shows out there with less awareness that will have a more likely chance of naming you as a winner.
4. Honorary mentions/finalists – Sometimes, you just don’t win. Most awards show websites offer plenty of marketing materials for finalists or honorary mentions (which are often anyone that didn’t win) that you can use to add to your website or marketing materials. Sure, they’re not as impressive to those in the know, but to a potential client, it just may be enough to sway them in your direction.
Awards are all about playing the game, and as messy as this game can be, awards can do great things for your agency. Feeling like awards just aren’t right for you? Wish rankings/lists were based on different factors? Then make your own. No one can stop you from putting together your own lists, and many agencies do just this.
Although I don’t mention recruitment or morale as a reason for submitting to any of these awards, it goes without saying that those factors are a by-product of all kinds of awards. In order for awards and recognition to turn into new business, it’s all about marketing these awards in ways your clients will care.
Stay tuned for the next installment in our series about agencies and awards: marketing your win so people will give a sh*t.
Put your brand in therapy: a look at how guided discussion can lead you to uncover your brand on your own
June 23rd, 2011 § Leave a Comment
I recently sat down to meet with Melissa Balkon, of Strong Design Studios, a graphic design firm run solely by Melissa on nights and weekends. She requested my help in weekly sessions meant to disassemble and reassemble her brand, a challenge even for someone who’s day job is to do just that for other companies. She found she was struggling to sort through her brand which was currently residing in her head and needed someone to help her refine and crystallize what she was already thinking.
I happily obliged thinking we’d spend time hard at work every weekend at a local coffee shop doing research, reviewing documents, and researching the market place; but that never happened.
We simply talked.
In our first session, we discussed every piece of her current process, talked about all of her clients, her approach she takes with design, what she thinks she’s really good at, what she elements of her business could use work, etc. She left each session with homework assignments designed at using what we discussed in our sessions to flesh out her brand on her own, because, really, she had all the keys to do it herself, she just needed someone to hold her accountable.
After the first session, our discussions went a bit deeper in exploring her company’s values and reasons for being in business, what she felt was missing from the market place that she could help to fill, and more.
In the 4 sessions we’ve had together over the course of one month, Melissa was able to uncover and define her unique positioning in the market place, solidify her specific area of business down to a small, manageable (and, ultimately, marketable) group of possible clients, create a company manifesto based around her core values as a business owner, create a year-long content calendar, uncover her brand’s metaphor, and gain a clarity of understanding for her company which she didn’t have prior.
In our next few sessions, we’re planning to explore ways her brand can be reflected in her process and marketing materials with the final goal of creating an executable marketing plan for growing her business. The best part about this process has been her understanding that this information lies within her, and sometimes just having someone there to poke and prod you to get things done can mean the difference between simply doing business as usual and creating an intriguing experience both you and your clients will love to participate in.
All of this just from talking for an hour per week? Yep. Curious what an hour can do you for your brand? Get in touch.
Zen and the art of writing content: balancing relevance with passion
June 22nd, 2011 § Leave a Comment
For most people responsible for producing content within agencies, the biggest struggle comes from balancing what you want to write about with what you should write. Unless you have a team of dedicated copywriters and content marketers, chances are you aren’t stellar at writing about topics which you’re unfamiliar, let alone, not passionate about. But if your interest in writing lies in topics that don’t quite make sense for your brand or agency, should squelch your urge for the sake of preserving your brand? Or should you force yourself to write about things you aren’t as excited about because you know it’ll be good for your company’s search results? Luckily, you can do both. There are ways to capture whatever energy you can scrounge up to get writing and blend it with relevant, interesting content that aligns with your agency’s brand.
The trick is to use your interests outside of work (no matter how unrelated) as a metaphor for something relevant to your company. Say you’re a graphic designer who’s really passionate about hand lettering (you know, creating your own fonts by hand), yet your agency doesn’t generally offer this type of service (or hasn’t delved into this arena just yet) but you really need to get up a post about your company’s approach to branding. Try and explore what it is about hand lettering that makes you have such a passion for it; maybe it’s the attention to detail it requires or the sense of a one-of-a-kind finished product. Once you’ve brainstormed the reasons for enjoying this particular activity, it’s easy to take those concepts and reflect upon your agency’s offerings and see what clicks.
If your approach to branding requires in-depth scrutiny of your client’s market place and competitors and combines all of your research into a totally unique deliverable, you’ve just made a relevant connection to your passion for hand lettering and can begin to visualize how this piece of content will unfold. Bam!
This approach allows for deeper, personal connections to relevant agency content and I can’t think of anything I’d rather read. Can you? Creativity is all about making interesting connections, and your agency is filled with them if you just take the time to look.
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Still struggling with what exactly to write about? Stay tuned for our upcoming post on interesting ways to find writing prompts.
Content marketing: how to turn one piece of content into many
June 20th, 2011 § Leave a Comment
Content marketing is all about spending smaller amounts of time on content and gaining traction on this content in a variety of ways. Excellent content marketing can result in greater SEO value due to targeted, fresh content being added to your website regularly, thought leadership positioning, and continuous marketing messages going to potential customers through channels in which they’re most comfortable.
Being proficient in content marketing is all about getting in the habit of planning out how each piece of valuable information will be used and reused for various audiences, needs, marketing avenues, etc. To get in this habit, it’s important to understand all of the various ways a piece of content can be used so you can pull together a distribution plan for everything you spend your valuable time creating. Below is a pretty darn good list of every place a piece of content has the possibility of going. From here, pick and choose which avenues make sense for your agency and you’ll start to form a solid distribution plan, half the battle of content marketing:
- Company blogs
- Employee blogs
- Educational press release
- Gated PDF download
- Free download
- White paper (expanded version)
- Company email newsletter
- Facebook update
- Twitter update
- By-lined article for industry publication
- Support materials for expert source pitch to journalist
- Exclusive expanded version pitched to journalists
- Guest blog post on industry blog
- Pitched exclusive blog post for industry blog
- Internal company newsletter
- Exclusive content for newsletter subscriber
- Sales material
- PDF version to be sent to prospects
- Facebook Note
- Screen cast
- Webinar
- Video material/script
- Speaking engagement topic
- Direct mail piece
What your marketing agency website needs and nothing more
June 14th, 2011 § 2 Comments
As an agency, you’ve probably redesigned your website at least a dozen times since you’ve been in business. It’s tempting to do considering you do it all the time for your clients. But ultimately, constantly redoing your online presence doesn’t set the tone of expertise and consistency you’d recommend for your clients. Knowing this, here’s a handy little checklist that you should make sure your website conveys expertly, and all the rest is just skinning. If you have these elements, the layer of design can change as often as you’d like:
- Statement of expertise - does your website clearly say what you’re the absolute best at? You can design and redesign all you’d like, but until you’ve pin pointed this expertise, and declared it proudly on your website, changing your colors and fonts won’t help matters. This is a complex thing to figure out, understand that, so if this kick in the shorts is what gets it done, then so be it.
- Examples of what people can expect to receive from you - You’re in the service business. This is notorious for being difficult to convey to people. Which is why you have to stretch those creative skills of yours when demonstrating your services. Listing them out isn’t enough, you need to find a way to demonstrate or showcase what services you offer. Many agencies rely on visual case studies. Simple screenshots of work they’ve done. This is the bare minimum. You need to go beyond this. Find a way to incorporate video, create a short story about a client relationship, create infographics from your latest project, do something that creatively demonstrates what your company is capable of, and deliver it in a way that anyway can appreciate.
- Be what you preach – If you’re out there selling services to potential customers, you need to be living those on your website. Suggesting everyone at their company get a social media profile? You had better be doing the same, and showcasing each of them on your website. Suggestion a regular content calendar? Yours had better be up-to-date. You get the idea. If you suggest it, you need to do it or else you just look like fraud.
- Continuous content - You’re competent, right? Prove it. The easiest way to do this is through written content. Your company should be adding downloadable white papers, blog posts, newsletters, or whatever you can think of as close to EVERY DAY as possible. You’re not giving away secrets of your craft by writing down what you know, instead, you’re proving how much more you know than your clients. Thus, verifying the price they will have to pay for your services. Write now, write often.
- Calls-to-action - the “s” was underlined on purpose. Account for your various types of website users and make sure you allow for each type of browser to have a way to get in touch with you. You’re going to have people who like to call, people who like to write a lengthy email, people who like forms, people who like to fill out questionnaires, and more. Figure out what they want to see by either asking them or testing ideas and make them available. The last thing you want to do is force every possible client down one, single funnel, weeding them out just because you have a preferred method of content. Have fun here, get creative, get options. Too many options, particularly when it comes for how to get in touch with you, is never a bad thing.
There you have it. 5 little things your website much have to succeed. Compare it to your current website. How does it measure up?
10 tips for public relations success for public relations firms
June 14th, 2011 § Leave a Comment
As a PR firm, you know exactly what to tell your clients in any situation, know the exact media they should be targeting, and you have a solid plan for getting them the publicity you know they deserve. So, how about for yourselves? It’s easy to get caught up in your day-to-day activities for your clients and forget about your own needs as a company. Sure, you may have a solid customer-base but it’s important to remember a few things as you’re out there doing you main job to ensure it sticks around for a while:
- Find your niche and stick to it, darnit. PR firms all have a speciality, whether we want to believe it or not. The important thing to remember is that you need to live this specialty wherever possible. First things first, figure out what yours is and don’t be afraid to shout it from the rooftops! Notice more than half of your clients are restaurants? Do you love working with them? Then say it, loud and proud, at every opportunity. You won’t scare off potential new clients but, in fact, you’ll probably find some great new ones because now your referrers know exactly what you do and there’s no doubt in their minds. Good work. Onto #2.
- Use your voice. Social media is where the funs at, and I’d assume everyone uses these tools to some degree. Remember, this is a place for your personal brand as well. That niche we discussed in #1? Make sure you live that here as best you can. Check in to great new restaurants, post 140-character reviews, send links about valley chefs, whether they’re your clients or not. It shows your involvement in the community in which you have positioned yourself. Be proud.
- Live what you sell. If you suggest something for a client, you had better do it yourself. Encouraging them to get on Twitter? You had better have your @ reserved ASAP. Suggesting email marketing? Get a newsletter. Content marketing? You get the idea. There’s no better way to sell your services to someone than to have yourself as your prime example. Plus, you won’t have to worry about NDAs when you can refer to your own success for your clients. (Don’t have time to manage this yourself, that’s where we come in.)
- Be a thought leader. Get in the habit of writing for yourself. You probably spend your entire day writing for others, but I’m sure at least a dozen ideas for content for yourself floats through your head on occasion. Instead of feeling guilty, simply jot down a note and come back to it when you have free time. Thought leadership can happen, you just need to make the time for yourself.
- HARO is your hero. You probably make use of this wonderfully helpful tool but may gloss over the requests that come in almost daily for source on articles about PR from those in the field. Take a few minutes to review those queries and see if they fit for you. It’s OK to pitch yourself on occasion, really.
- Network within your field. Go to PRSA events, attend communications-focused lunches, get out there for yourself every once in a while. And make sure you have your niche/elevator pitch practiced. You spent all that time perfecting what your offering to the market, go on and sell it!
- Your website needs to rock AND roll. This is where your clients are likely going to or coming from, and your bare bones site just doesn’t cut it. Make sure your website has everything on it you’d suggest for your clients, INCLUDING a press room. Go on, toot that horn.
- Continually learn. It’s easy to get wrapped up with client work and forget how important it is to refill that well every once in a while. There are plenty of events for your field that you can find, but why not get better acquainted with fields outside your own. Take a beginner’s HTML class and learn how to navigate through some code, or take a cooking class so you can speak with your clients about the rue you concocted, just always be exploring outside your world. As small as it seems at time, it’s a big, big world out there.
- Take a look inside. Culture is one of the most important things to address when it comes to running your company. Your company culture provides dozens of exciting possibilities to discuss with clients, it helps to live your brand from the inside out, and it can really shine through in your work when you have a little fun internally. Find some things that connects your team in a way that’s entirely “you”. Trust falls and happy hours are great for everyone, but what can you really be doing that is unique to your business to have a little fun.
- Don’t be afraid to ask for help. There’s a reason most PR firms don’t have great marketing under their belts, if it was easy, everyone would do it. Just like your clients who come to you for help, you haven’t failed if you seek outside help for your own brand.
These may seem like the absolute basics that you’d tell any potential or current client, but really take a good hard look at your own brand. Do you do all of these things on a regular basis? They’re simple, little tips that you can use as a checklist to make sure you’re keeping the clients coming in, no matter how busy you may get.
Agencies need love too: Why marketing, design, and public relations firms need marketing help themselves
June 14th, 2011 § Leave a Comment
Coming from a world of working inside ad agencies both big and small, traditional and digital, there was one thing they all had in common. They prescribed brilliant marketing campaigns to ease their clients woes, but rarely, if ever, made time to adequately promote and market themselves. Why? Well, you can’t see the label from inside the jar.
You spend your days offering that perspective for clients, so it’s only natural that you, yourselves, as marketing and design firm owners, need the same love. And it can’t just be any love. The world of marketing and advertising is tough. There are few places to market your services with a direct link to your customers, and when you do, the right thing needs to be said to appeal to your specific set of clients. It’s a skill that can usually only be found within your own company, that is, if there were only the time to dedicate those resources. Have any? Didn’t think so.
English Moon comes from a place that understands the world of marketing and advertising from an agency perspective and can help you to get in front of your customers so you can help them get in front of theirs.



